ALTERNATIVE DISPUTE RESOLUTION (ADR)

Last updated: 28 July 2026

ABOUT ALTERNATIVE DISPUTE RESOLUTION (ADR)

Customer satisfaction is a priority at Línguavertix.

If any issue arises regarding our services, we will always make every reasonable effort to resolve it promptly, transparently and amicably, seeking a solution that satisfies both parties.

If, despite these efforts, no agreement can be reached, consumers may submit the dispute to an Alternative Dispute Resolution (ADR) entity in accordance with Portuguese Law No. 144/2015 of 8 September, as amended.

Alternative Dispute Resolution (ADR) provides consumers with a simple, fast and cost-effective way of resolving disputes without the need to go to court.

COMPETENT ADR ENTITY

As Línguavertix is established in Portugal, consumers may refer disputes to the following ADR entity:

Centro de Arbitragem de Conflitos de Consumo de Lisboa
Rua dos Douradores, 116 – 2º
1100-207 Lisbon
Portugal

Telephone: +351 218 807 030
Email: juridico@centroarbitragemlisboa.pt

FURTHER INFORMATION

A complete and up-to-date list of Portuguese Alternative Dispute Resolution (ADR) entities is available on the website of the Portuguese Directorate-General for Consumers:

https://www.consumidor.gov.pt

CONTACT US FIRST

Before submitting a complaint to an Alternative Dispute Resolution (ADR) entity, we kindly ask that you contact us first.

We are committed to examining every situation carefully, fairly and professionally, with the aim of reaching a satisfactory solution for both parties.

CONTACT DETAILS

Línguavertix
Angela Inácio Bultmann
Rua do Val Cortiço, Lote 109
2560-061 A dos Cunhados
Portugal

Tax Identification Number (NIF): 215810945

Telephone: +351 969 277 631
Email: contacto@linguavertix.com